1️⃣ Ordering

Q:How do I place an order?

A:
Browse our website, select your preferred style, size, and color, then proceed to checkout.
Please ensure your email address and shipping details are entered correctly to avoid delays.
After payment is completed, you will receive an order confirmation email.

2️⃣ Shipping Time

Q: How long does shipping take?

A:
Orders are typically processed within 2–5 business days.

If stock is available, your order will ship from our US warehouse. Otherwise, it will be dispatched from our international fulfillment center.

Estimated delivery time:
• United States: 7–12 business days
• International: 7–15 business days

Delivery times may vary due to customs processing or local carrier conditions.

3️⃣ Order Tracking

Q: How can I track my shipment?

A:
Once your order has shipped, a tracking number will be sent to your email.
You may track your package using the link provided or through global tracking platforms.

If tracking information has not been updated within a few days, please contact our support team for assistance.

4️⃣ Email Verification

Q: Why didn’t I receive my verification email?

A:
Please check your spam or junk folder first.
Some email providers may filter automated messages. If you are unable to locate the email, we recommend registering with an alternative address.

5️⃣ Returns & Exchanges

Q: Can I return or exchange my order?

A:
Returns or exchanges are accepted only in cases of confirmed manufacturing defects.

If your item has a verified quality issue, please contact us within 7 days of delivery and provide clear photos for review.

Items that have been worn, used, or do not have confirmed defects are not eligible for return.
All return requests must be approved by our support team prior to shipping. Unauthorized returns will not be processed.

6️⃣ Customs & Duties

Q: Do I need to pay customs duties?

A:
Most orders do not incur additional customs duties.

However, customs regulations vary by country. Any applicable import fees are determined by local authorities and are the responsibility of the recipient.

7️⃣ Delivery Issues

Q: What if my package is marked as delivered but I did not receive it?

A:
If tracking shows “Delivered” but the package cannot be located, please first check with your local carrier or neighbors.

If it is still missing, contact us with your order number and tracking details for further assistance.