1️⃣ Eligibility for Refunds

Q: When am I eligible for a refund?

A:

Refunds are available only in cases of confirmed manufacturing defects or verified shipping errors caused by us.

To qualify for a refund, the issue must be reported within 7 days of delivery, and sufficient supporting evidence must be provided for review.

Refunds are not offered for change of mind, incorrect size selection, personal preference, or minor variations that do not affect product functionality.

2️⃣ Non-Refundable Situations

Q: What situations are not eligible for a refund?

A:

We do not offer refunds in the following situations:

• Incorrect size selected by the customer
• Change of mind after purchase
• Minor color differences due to lighting or display settings
• Delays caused by customs clearance or local carrier handling
• Incorrect shipping information provided at checkout

Please ensure all order details are carefully reviewed before completing your purchase.

3️⃣ Review & Approval Process

Q: How does the refund review process work?

A:

All refund requests must be reviewed and approved by our support team before any action is taken.

Customers must provide:

• Order number
• Clear photos or documentation of the issue
• A brief description of the problem

Our team will evaluate the request and determine eligibility based on our policy guidelines.

Unauthorized returns or chargebacks initiated without prior communication may delay resolution.

4️⃣ Refund Method

Q: How will I receive my refund?

A:

Approved refunds will be issued to the original payment method used at checkout.

Processing times may vary depending on your payment provider and financial institution.

Please note that we do not issue refunds via alternative payment methods.

5️⃣ Shipping Costs

Q: Are shipping costs refundable?

A:

Customers are not required to pay shipping fees separately at checkout, as shipping costs are covered by us at the time of purchase.

However, shipping costs are not refundable once the order has been dispatched, except in cases of verified defects or confirmed shipping errors caused by us.