1️⃣ Processing Orders

Q: How are orders processed?

A:
Orders are usually processed within 2–5 business days after payment is completed.
Please make sure your shipping address and email are entered correctly to avoid delays.

2️⃣ Shipping Methods

Q: Where do you ship from?

A:
If stock is available, orders will ship from our US warehouse. Otherwise, items will be dispatched from our international fulfillment center.

3️⃣ Estimated Delivery Time

Q: How long will my order take to arrive?

A:
• United States: 7–12 business days
• International: 7–15 business days
Delivery times may vary due to customs processing or local carrier conditions.

4️⃣ Order Tracking

Q: How can I track my shipment?

A:
Once your order has shipped, a tracking number will be sent to your email.
You may track your package using the link provided or through global tracking platforms.
If tracking information has not been updated within a few days, please contact our support team for assistance.

5️⃣ Delivery Issues

Q: What if my package is marked as delivered but I did not receive it?

A:
If tracking shows “Delivered” but the package cannot be located, please first check with your local carrier or neighbors.
If it is still missing, contact us with your order number and tracking details for further assistance.

6️⃣ Customs & Duties

Q: Do I need to pay customs duties?

A:
Most orders do not incur additional customs duties.
However, customs regulations vary by country. Any applicable import fees are determined by local authorities and are the responsibility of the recipient.