1️⃣ Returns & Exchanges

Q: Can I return or exchange my order?

A:
We accept returns or exchanges only in cases of confirmed manufacturing defects or incorrect items received.

Due to the nature of our products and international fulfillment process, we do not offer returns or exchanges for change of mind, incorrect size selection, or personal preference.

All return or exchange requests must be reviewed and approved by our support team before any item is sent back. Unauthorized returns will not be processed.

2️⃣ What qualifies as a manufacturing defect?

Q: What qualifies as a manufacturing defect?

A:
Manufacturing defects include significant stitching errors, incorrect customization compared to your submitted details, or major product flaws that affect normal wear.

Minor variations in color, packaging, or small measurement differences are not considered defects.

3️⃣ How do I request a return or exchange?

Q: How do I request a return or exchange?

A:
If you believe your item has a quality issue, please contact us within 7 days of delivery.

Include:
• Your order number
• Clear photos of the item
• A brief description of the issue

Our team will carefully review your request and provide further instructions if eligible.

4️⃣ Return Authorization

Q: Where should I send my return?

A:
Return addresses vary depending on inventory location.

Please do not send any item back without receiving return instructions from our support team. We are not responsible for items returned without prior authorization.

5️⃣ Shipping Fees

Q: Are shipping fees refundable?

A:
We offer complimentary shipping on all orders.

Because shipping costs are already included in the order process, shipping fees are not separately refundable.

If a return is approved due to a verified manufacturing defect or an incorrect item sent by us, we will cover the return shipping cost according to the instructions provided by our support team.