1️⃣ Tracking Information

Q: When will I receive my tracking number?

A:
Once your order has been shipped, a tracking number will be sent to your email address.

Tracking information is typically available within 2–5 business days after order processing is completed.

Please make sure your email address is entered correctly at checkout.

2️⃣ How to Track Your Order

Q: How can I track my shipment?

A:
You can track your package using the tracking link provided in your shipping confirmation email.

You may also use global tracking platforms by entering your tracking number.

If you cannot locate your tracking email, please check your spam or junk folder.

3️⃣ Tracking Status Not Updating

Q: Why hasn’t my tracking information updated?

A:
Tracking updates may take a few days to appear after shipment, especially for international fulfillment.

Delays in status updates can occur due to carrier processing times, customs clearance, or transit between logistics hubs.

If tracking has not updated for several business days, please contact our support team for assistance.

4️⃣ Delivered but Not Received

Q: What should I do if my order is marked as delivered but I did not receive it?

A:
If tracking shows “Delivered” but you cannot locate your package, please first:

• Check around your delivery area
• Confirm with household members
• Contact your local carrier

If the package is still missing, please contact us with your order number and tracking details. We will assist you in investigating the issue.

Please note that once an order is marked as delivered by the carrier, responsibility transfers to the recipient.

5️⃣ Lost or Delayed Shipments

Q: What happens if my package is significantly delayed?

A:
Delivery times may vary due to weather conditions, customs procedures, or carrier-related issues.

If your order exceeds the estimated delivery timeframe, please contact our support team. We will help verify shipment status and provide further guidance.